Hospitality Know-how

How to Successfully Manage Google Reviews for Your Restaurant

We'll show you how important Google reviews are for your restaurant and how to best manage them.

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It is no longer a secret that many people consult Google when looking for a restaurant. Google reviews are therefore an important selection criterion for your guests.

They not only reflect the image of your restaurant, but also have a significant impact on your sales.

3 easy ways to get positive reviews

There are many ways to get positive reviews for your restaurant. But don't forget to respond and thank your customers.

Ask for ratings

If you don't have any reviews yet, ask friends, family, or acquaintances to leave one. Then reach out to satisfied guests directly or ask them to do so in an email.

Place QR codes

You can also place QR codes on your menu or tabletop displays. This reminds your guests to leave a review and makes the review process easier.

Offer gifts, discounts and more

Thank your guests with a free drink, dessert, or discount and create a new incentive to review your restaurant on Google. You can also run contests or give away free food and drinks.


3 strategies for managing negative reviews

In the digital age, many restaurant owners have to deal with negative reviews. We show you how to manage them and still make a positive impression.

Respond to critical ratings correctly

Your response to bad Google reviews about your restaurant is important. Remain professional at all times. Apologize for the inconvenience and thank them for the review. Also offer solutions and suggestions for improvement.

Remove inaccurate reviews

If reviews are inappropriate and untrue, you can report them to Google. Often, fake reviews are written by people who are not guests (such as competitors), which can make the review inappropriate and subject to removal.

Take action against criminal reviews

However, if the reviews are libelous, threatening, or defamatory, they are criminally relevant. In this case, you may want to contact Google Support or an attorney.

Master Google reviews to boost your restaurant's success

Restaurant reviews on Google and how you handle them are critical to the success of your business.

Collect positive reviews and respond professionally to negative ones to leave a positive impression.

This will build trust and credibility for your restaurant and motivate potential guests to choose your restaurant.

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